"Creating harmonious, fun work environments
based on trust, mutual respect, and shared values & aspirations"

Conflict Management Courses

At Prospero we offer Conflict Management Training courses fitted to meet your own unique needs. 

Course Objectives include, but aren't necessarily limited to:
  • Types and stages of conflict
  • The 5 most common conflict resolution styles and when to use them
  • The Role of communication in resolving conflict
  • Body Language
  • Active listening skills
  • Understanding and managing emotion
  • How to deal with anger & anxiety
  • Reducing stress and how to avoid conflict
  • Persuasion Skills
  • Building Trust
  • Problem Solving & dealing with difficult people
  • Managing workplace violence
  • The Conflict Management Process
The full course can cater for up to 16 people and lasts up to 4 hours. The course comprises formal teaching on what the terms above actually mean, as well as exposing course participants to examples of conflict, what it is, how it may manifest itself and steps that can be taken to manage the conflict to a successful conclusion for those involved and the wider organisation. There is a mixture of facilitated discussion, group activities and game participation.

We understand that Managers' and Supervisors' time is precious and expensive, so we are able to offer a more focused course tailored to your requirements. Prospero facilitators can offer bespoke, modular courses lasting from 1 to 4 hours to meet your managerial needs. Clearly the shorter the course the more focused it will be on fewer objectives - you are in full control of which Course Objectives are covered.

Contact us using the form below to discuss your training requirements today!

Get in Touch

Prospero would love to hear from you. Please feel free to get in touch with us if you would like to discuss how we can help you make your workplace more inclusive for everyone.

Don't forget, we are subject matter experts in the following areas:
  • Equality, Diversity & Inclusion training
  • "Face Up And Fix It" facilitation
  • Unconscious Bias training
  • Conflict mediation

We would still welcome your message even if your query doesn't fall into any of the above categories - if it's not a subject we can help with, we may still be able to recommend alternate services to you.
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Business Address:
1b Welbeck Road, Retford, Notts, DN22 7RP
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