"Creating harmonious, fun work environments
based on trust, mutual respect, and shared values & aspirations"
Conflict is a fact of life. It is almost inevitable and can often be dealt with easily, however sometimes it can’t be dealt with by yourself, your friends, or even your work managers & supervisors.
If you are a manager or supervisor then resolving conflicts involving your staff can also be extremely difficult, especially when you are known to the parties involved who may also be your friends. Conflict can be extremely stressful for all involved and lead to a loss in productivity and trust.
Here at Prospero
, we understand those difficulties and are here to help. By providing an external mediation service we can help resolve things by talking and listening, and helping to develop compromises with the parties involved. We will help to sort the problems efficiently, quickly and with confidentiality.Click here to read Prospero's Mediation Code of Conduct
Our approach will remove the need for formal investigation or action. We are experienced at workplace mediation, so let Prospero remove the stress and distractions by helping resolve the issue. Our mediators are fully accredited by UK Mediation Limited and AIM (Ofqual), and stand ready to help. Please don't hesitate to get in touch to learn more about our Mediation services.
What is Mediation?
Mediation is a method of managing conflict using an impartial/neutral person to help facilitate the resolution of disagreements. Successful Mediation will ease workplace tensions before they become something more damaging. By its very nature, Mediation's informal approach makes it different from disciplinary procedures.
Mediation can greatly reduce the number of Employment Tribunal cases. Prospero offer external accredited mediators which means there can be no accusations of employer bias to the process.
When should Mediation be used?
Mediation can be used at any point during a conflict, but ideally before the dispute has grown and started to have a negative effect on the workplace. Any formal investigations or processes should be put on hold whilst Mediation is underway.
Mediation can be used in conflicts between colleagues or between neighbours, Landlords and Tenants, NHS staff and patients and students and their teachers.
The benefits of Mediation
Mediation can be quick - far quicker than more formal processes. It has been shown that most people prefer mediation to lodging a formal complaint. Most Mediations are successful, and people tend to be happier with the outcome.
Mediation is confidential and allows people to be open and honest, meaning they can properly get to the crux of the matter. Mediation is also significantly cheaper than other forms of dispute resolution.
A step-by-step guide to Mediation
Mediators should be totally neutral. As a matter of routine they reserve their own judgment and help people toward their own resolution. They do not provide solutions or suggesting the outcome, instead facilitating the process in order to ensure that both parties have an equal say. At Prospero we follow a recognised Mediation process. This is:
Stage 1 – Contact with Party 1 (to discuss the issue as they see it).
Stage 2 – Contact with Party 2 (to discuss the issue as they see it).
Stage 3 – Identifying the way forward.
Stage 4 – The face to face session with both Parties. (Both parties in turn have their say).
Stage 5 – Facilitating the conversation between both parties.
Stage 6 – Building the agreement with both parties.
Stage 7 – Follow up with both parties to see if the agreement has worked.
People can't always be at the same location together which is why we now offer an Online Mediation service. Online Mediation is equally as effective as traditional face-to-face mediation. The 7 stage process outlined above is followed, meaning that Prospero can continue to help you solve personal conflict issues quickly and efficiently.
There are often people who will choose to participate in Online Mediation where otherwise they might not have agreed. This allows the process to happen much more quickly and, as there are no travel costs or potentially hotel accommodation required, Online Mediation can be much less expensive than traditional face-to-face mediation.
If you'd like to discuss the benefits of Online Mediation with us, please get in touch today.